Help Desk
Position Description:
- Assist users by troubleshooting hardware and software problems.
- Respond to incoming phone calls.
- Monitor trouble tickets in the queue.
- Assist users with passwords, e-mail, and printer problems.
- Escalate unresolved problems to 2nd level support.
Qualifications:
- Bachelor's degree in Computer Science, Information Science, or the equivalent is preferred. An Associate's degree or equivalent technical training will be considered. Microsoft, Novell, or A+ certification will also be considered.
- Customer service oriented.
- Knowledge of PC hardware/software, including internal and peripheral equipment.
- Excellent verbal and written communications skills.
- Self-motivated with the ability to work independently, as well as in a team environment, with a professional attitude.