Field Technician
Position Description:
- Provides on-site desktop support including break/fix and IMAC (install, move, add, change) support to internal customers.
- Responds to service requests from assigned user communities and reacts promptly to resolve all such requests within service level guidelines.
- Strives to achieve the highest levels of customer satisfaction during every customer interaction and takes personal responsibility for satisfying customer requests.
- Implements service best practices wherever possible. Contributes to the overall success of the Managed Desktop Services line through participation in regional as well as site-specific IT projects, initiatives, rollouts, upgrades, remediations, etc.
- Completes administrative requirements which include but may not be limited to time reporting on a daily basis, outstanding work log updates, documentation of solutions, communication with management, etc.
Qualifications:
- Associate's degree in Computer Science, Information Science, or equivalent is preferred. Equivalent technical training or certification will also be considered.
- Candidate may be required to pursue and achieve within a reasonable period of time from date of hire, a Secret-level clearance.