Desktop Support
Position Description:
- Assist users by troubleshooting hardware and software problems.
- Determine and resolve various problems as well as performing effectively as a member of a project team and function independently.
- Provide 2nd level technical support and escalate unresolved problems when necessary.
Qualifications:
- Bachelor's degree in Computer Science, Information Science, or the equivalent is preferred. An Associate's degree or equivalent technical training will be considered. Microsoft, Novell, or A+ certification will also be considered.
- Customer service oriented, along with excellent organizational skills.
- Knowledge of PC hardware/software, including internal and peripheral equipment.
- Knowledge of Windows 2000/XP and Microsoft Office, along with strong trouble shooting skills.